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  1. Which internet browsers work best with IREC Direct?
    IREC’s new credentialing portal, IREC Direct, is compatible with the latest versions of all major browsers, including standard browsers on mobile devices. Fastest speeds have been reported with Chrome and Firefox. For all browsers, you will need to ensure that JavaScript and cookies are enabled. If you encounter browser-related issues using IREC Direct, please visit the Salesforce browser support page for more information on compatibility requirements and contact IREC staff for assistance.
  1. How do I create an IREC Direct account?
    If you are not currently an IREC applicant or credential holder, you will first need to complete an eligibility form for a specific application. Eligibility forms can be accessed here. Once your eligibility form is approved, you will be emailed login details to access your new IREC Direct account.  For existing credential holders, you will automatically be sent an email with instructions on how to create your new account and access your annual report forms and new applications.  Your username will be your registered email address and you will be asked to create a new password when you first log in.
  1. How do I change my password?
    To change your password when you are already logged into your account, click on your user name in the top right corner of the screen, select ‘My Settings’ from the drop down menu, and then, ‘Security Settings’. You can change your password here provided you know your existing password. If you cannot login to your account, you will need to contact IREC staff to reset it. The next time you login to IREC Direct, you will be asked to create a new password. Your password must contain a combination of letters and numbers.
  1. How do I access the right application forms?
    First, you must submit an eligibility check form before you can begin work on an application. Eligibility forms can be accessed through the IREC staff, or here. After your eligibility form is approved for a given application, the form(s) will automatically load into your IREC Direct account and will be listed under ‘Unsubmitted Applications’. If you do not see the forms that you were expecting in that folder after your eligibility form has been processed, please contact IREC staff for assistance.
  1. Can I save my work and return later?
    Yes. When working on an application, click on ‘Save my progress and resume later’ at the top of the screen. For security of your data, please enter your IREC Direct email and password to save your work. You may save and resume from there or close your browser and login again to access the form under ‘Unsubmitted Applications’.
  1. How do I submit my application?
    Once you have completed your application with all requested documentation, click the ‘Submit’ button on the last page of the form. This will take you to a review page, where you can see at a glance the text responses you entered. Please take a moment to look over your responses and make sure everything is complete. When you are ready, click ‘Confirm’ at the bottom of the page. When you receive the confirmation message and return to your home page, you will see the status of your application has been updated to ‘Submitted’.
  1. What happens after I submit my application?
    Your submitted application will be reviewed preliminarily by IREC staff to make sure it is materially complete. At that time, IREC staff may contact you to request that additional information be added to your application. When it is deemed materially complete, you will receive an email stating that an IREC registered assessor has be assigned to your application. You will have access to the assessor’s bio in the email, and you will be asked to confirm the assessor before your application can move forward.To confirm the assessor, login to IREC Direct, click on the relevant application form, scroll down to Assessment and select ‘Confirm Assessor’. If you would like to request a new assessor due to a conflict of interest, you may do so by clicking the ‘Request New Assessor’ button.
  1. How do I file my Annual Reports in IREC Direct?
    Each year we ask you to reflect on the work that you have done and your commitment to quality training. Please comment on any significant changes over the course of the past year by submitting an annual report for your credential. You will complete one annual report even if you hold multiple credentials.
    To file:

    1. Login into your IREC Direct record using your email username and password.
    2. Click on the “Open” annual report form for the current year (under “Unsubmitted Annual Reports).
    3. Complete the form and hit “Submit”
    4. Submit payment (see below)
  1. How do I make a payment for an application or annual report?
    After submitting an application (or annual report), navigate back to your home page on IREC Direct, click on the application (or annual report) number, which will now be in your ‘Submitted Applications’ folder, (or under ‘Annual Reports’) and you will see a new ‘Submit Payment’ button at the top of the page. You will be directed to the PayPal login page and may make a credit card payment or PayPal account payment here. If you need an invoice to submit a payment by check, please contact IREC staff and they will be happy to assist you.
  1. How do I send a question to my assessor or to IREC staff?
    Click on the application you wish to discuss with either your assessor or IREC staff, scroll down the application page to the Comments section, and click ‘New Comment’. You will be able to track responses to your questions from your assessor and IREC staff here, as well as reply to any questions you receive. If you have questions or feedback not pertaining to a specific application, please contact IREC staff at credentialing@irecusa.org
 

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